Podcast | Carol Mackay

Our Clinical Director, Carol Mackay joins us for this weeks EGL podcast.

Carol leads the business on all aspects of governance, compliance, quality management and improvement.

Her focus has been working towards Care Quality Commission (CQC) registration for the genetic services and ISO accreditation for the business.

In this podcast, Carol explains how she has introduced and formalised operational and customer-facing processes to meet fundamental standards of quality, care and safety.

She shares the importance of enabling a culture of continuous quality improvement in everything that the company does, why it’s important to provide an effective and safe customer-facing service and her passion for first-class patient care.