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Careers

Thank you for visiting our careers page and for your interest in joining the Everything Genetic team.

To Apply please send CV and covering letter to hr@everythinggeneticltd.co.uk

We currently have the following career opportunities to join our growing team:

Internal Sales & Administration

Location: Nantwich

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We are looking for an ambitious Internal Sales Administrator to join us at our successful healthcare diagnostics business.
The ideal candidate will be approachable and be comfortable working within a large team. Full training to be given so no experience necessary.
This exciting position offers variety and challenge and will enable the successful candidate to learn
and develop their sales and administration skills whilst supporting the Internal Sales and Customer
Service division.
This is a great opportunity to be part of a successful organisation, financially strong and ambitious.

The role will include the following duties:
• To support the internal sales team function ensuring an effective and efficient response to all
customer orders and queries.
• To deal effectively, efficiently, and accurately with customer orders, ensuring customer
service standards are maintained by following the required processes.
• To deal effectively and efficiently with customer orders ensuring that customer call off
schedules are obtained and accurately entered onto our bespoke system.
• To liaise with customers on future deliveries to ensure that their expectations are met.
• To liaise with operation department regarding customer special conditions where required.
• To assist in the administration of the forecasting process, where required.
• To monitor and effectively deal with the orders received from the portal to ensure all non / failures/ failures are captured and rectified and processed.
• To maintain the divisional contacts/ project data on the CRM (Microsoft) system
• To support external sales managers, across all divisions, in the accurate preparation of
customer quotations and to ensure approval prior to issue from the relevant manager.
• To utilise the information available on the system and to ensure all customer records are
maintained to ensure pricing accuracy.

The successful candidate will have/be:
• An attention to detail
• Strong communication skills in order to resolve issues with deliveries and orders.
• Good interpersonal skills
• Self-motivated with an ability to work under pressure.
• Proficient in English writing and grammar
• Good IT skills.
• A team player with a flexible approach and a willingness to learn.
• Outgoing and confident personality who is able to operate at all levels.
• A Self-starter who is pro-active and can set and achieve goals.

Working Hours – To be arranged, 40 hours a week contract

To Apply please send CV and covering letter to hr@everythinggeneticltd.co.uk

Marketing Campaign Manager - Cancer / Welllness

Location: Nantwich

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Reports to: Marketing Manager

Everything Genetic has an exciting opportunity for an experienced Marketing Campaign manager to
join a new marketing team to help support the company with its exciting growth plans. You’ll be
working with the Marketing Manager to promote specific products in a B2B and B2C environment.
What You’ll Do:
• Implement the marketing strategy and plan for our portfolio of genetic testing products and
services in our fast-growing cancer / wellness portfolio.
• Successfully launch to market new Cancer / wellness products and services.
• Understand complex industry-specific terminology and translate it into simple, easy-to understand content ready for distribution across various marketing channels for stakeholders in the medical profession as well as patients.
• Support our wellness sales team with the production of marketing collateral, case studies
and testimonials, presentations, and events.
• Product positioning and communication (both internal and external).
• Supporting with determining product features, packages and empowering the sales team.
• Build relationships with our leading laboratory partners, looking at ways to raise brand
awareness and generate leads through collaboration and joint marketing initiatives.
• Partner with our regulatory and legal departments to ensure all marketing assets are
compliant and regularly reviewed, approved, and catalogued.

About You
•You have at least 3 years’ marketing experience delivering through the line marketing campaigns.
• You can demonstrate strong communication, copywriting, and proofreading skills with a
strong attention to detail.
• You can demonstrate self-management, initiative, and an aptitude for learning.
• You’re a team player that shows a hands-on attitude, dedication, and the ability to operate
comfortably with your colleagues.
• You’ll have the ability to perform under pressure and be highly organised to manage a
diverse and heavy workload.
• Experience of briefing and working with third party agencies.
• You will have a marketing degree.
• Medical sector experience would be advantageous, but it is not a dealbreaker

To Apply please send CV and covering letter to hr@everythinggeneticltd.co.uk

Customer Care Agent

Location: Nantwich

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We are looking for an ambitious apprentice to work within our customer care department. The products and services EGL offer genuinely change lives for the better and when working here every moment will become a source of pride. At EGL, you’ll learn new skills, talents and passion to fulfil a great purpose in-line with EGL’s mission and values.

Job Description
This role you will provide excellent customer service to our public and private customers, you will work as a team to ensure that the daily operations run smoothly and continue to provide outstanding
service that the company has been recognised for.
You will be responsible for monitoring emails, answering all queries via phone and live chat, and
ensuring you meet your daily targets. Without question, you must be a great team player who
embraces and enjoys a fast-paced working environment.
This is an exciting opportunity which will provide a great deal of learning and development in a
complex industry that is the future! The company thrives in rewarding staff for their hard work. We
want people to grow within themselves but also grow with the company.

Responsibilities and Duties:
· Provide exceptional customer service to all customers
· Handling customer enquiries via phone, email, and live chat
· Working alongside other departments to resolve issues
· Progress to taking escalated calls and complaints in line with internal procedures
· Administration and data processing will also feature in this role

Skills and Experience
• Have the ability to communicate well, both written and verbally
• Be adaptable to change
• Enjoy working collaboratively to support your team and wider teams within the department
• Have the ability to prioritise workload and take ownership
• Be customer-focused and enjoy building professional working relationships in a business to
business environment
• Be computer literate
• Have experience within a customer service role (preferable)

Working Hours
Monday to Friday – 8am-8pm
You will be required to work 1 weekend a month

To Apply please send CV and covering letter to hr@everythinggeneticltd.co.uk